Clinic-Focused Support

Identifying Your Clinic's Unique Needs

Our helpdesk is staffed by dedicated EHR experts, each with a minimum of 2+ years of troubleshooting experience, who work exclusively with your clinic. This ensures tailored solutions that save you money and allow your staff to focus on what truly matters—delivering exceptional patient care.

Benefits of Our Helpdesk Service

1. Single Point of Contact:

   • Avoid the inefficiency of multiple staff managing vendor tickets. One expert handles all issues, reducing staff workload by up to 5 hours per week, saving your clinic approximately $500/month in lost productivity.

2. Custom Training Resources:

   • We create videos and guides tailored to your clinic’s workflows, reducing repetitive errors and the need for constant retraining. Clinics can save an estimated $1,200/year by minimizing onboarding time for new staff.

3. Faster Issue Resolution:

   • With direct support, issues are resolved faster than vendor systems, reducing costly downtime. For a clinic seeing 20 patients per day, avoiding 1 hour of downtime can save up to $1,000/month in lost revenue.

4. Reduced Staff Frustration:

   • Staff no longer spend time on hold with vendors or navigating complex support systems. This improves morale and patient care efficiency.

5. No Need for In-House IT:

   • For clinics without technical staff, we provide expert support at a fraction of the cost of hiring an IT specialist, which typically costs $60,000–$80,000/year.

6. Proactive Guidance:

   • By identifying recurring issues and providing solutions before problems escalate, we save clinics money on repeated service calls and system inefficiencies.

Our helpdesk service saves your clinic money and ensures your staff can focus on what matters most—providing exceptional patient care.